Privacy Policy

1. Who we are

This website (tamarview.co.uk) is operated by Tamar View, a company registered in England and Wales.

We are the “data controller” responsible for your personal data, which means we decide how and why it is used. We are committed to protecting your privacy and handling your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions about this policy or your data, contact us at [email protected]

2. What personal data we collect

Depending on how you interact with us, we may collect and process:

- Contact and identity details – your name and email address (and phone number if you provide one).

- Enquiry details – information from our contact form, including your planned wedding date, estimated budget, and any message about your event.

- Booking details – information you provide when you book a viewing or schedule an online call.

- Brochure requests – the details you submit when you request a brochure.

- Technical and usage data – collected automatically when you visit the site, such as IP address, browser and device type, and the pages you view, via cookies and similar technologies (see section 6).

We do not intentionally collect special category data (such as health, religious or ethnicity information). Please avoid including such details in free-text fields unless necessary.

3. How we collect your data

- Directly from you – when you complete a form, book a viewing or call, request a brochure, or email us.

- Automatically – through cookies and analytics tools as you browse.

- From third parties – occasionally from booking or scheduling tools we use to manage appointments.

4. How and why we use your data

We must have a lawful basis for using your personal data. We rely on:

- Responding to enquiries and arranging viewings or calls – necessary to take steps at your request before any contract, and in our legitimate interest in responding to potential customers.

- Providing our services and managing your booking – necessary to perform our contract with you.

- Sending information you have asked for – based on your request and our legitimate interest in providing it.

- Marketing – where you have given consent, or where it is in our legitimate interest to contact existing customers about similar services. You can opt out at any time.

- Analytics and improving our website – based on your consent to non-essential cookies.

- Legal obligations – for example, keeping financial records.

5. Marketing

We will only send marketing where we are permitted to. You can ask us to stop at any time using the “unsubscribe” link in any email or by contacting us. Opting out will not affect service messages about a booking you have made.

6. Cookies and analytics

Our website uses cookies and similar technologies. Some are essential for the site to work. Others are used for analytics and marketing – for example [Google Analytics / Meta (Facebook) Pixel / OTHER] – which help us understand how visitors use the site and measure our advertising.

Non-essential cookies are only set with your consent. When you first visit, you should be shown a cookie banner that lets you accept or reject these cookies, and you can change your choice at any time.

If the site does not yet show a cookie consent banner, one should be added – under UK law (PECR) non-essential cookies must not load until the visitor has consented.

7. Who we share your data with

We do not sell your personal data. We may share it with trusted providers who help us run our business:

- Website and hosting providers – the platform that hosts this site and processes form submissions.

- Booking and scheduling tools – used to manage viewings and online calls.

- Email and CRM providers – used to store enquiries and communicate with you.

- Analytics and advertising providers – such as those named in section 6.

- Professional advisers and authorities – where required by law.

These providers act on our instructions and are required to keep your data secure.

8. International transfers

Some providers may store or process data outside the UK. Where this happens, we ensure your data is protected by an appropriate safeguard recognised under UK data protection law, such as an adequacy decision or standard contractual clauses.

9. How long we keep your data

We keep personal data only as long as we need it. Enquiries that do not lead to a booking are typically held for up to [e.g. 24 months] and then deleted. Records relating to a confirmed booking, including financial records, are kept for up to [e.g. 6 years] to meet our legal and accounting obligations.

10. Your rights

Under UK data protection law you have the right to:

- Be informed about how your data is used (this policy).

- Request a copy of the personal data we hold about you.

- Ask us to correct inaccurate or incomplete data.

- Ask us to delete your data in certain circumstances.

- Object to or restrict our use of your data, including for marketing.

- Withdraw consent at any time, where we rely on consent.

- Request that your data be transferred to another provider.

To exercise any of these rights, contact us at [email protected]. We will respond within one month.

11. How to complain

If you have a concern, please contact us first so we can try to resolve it. You also have the right to complain to the UK regulator, the Information Commissioner’s Office (ICO):

Website: ico.org.uk

Helpline: 0303 123 1113

12. How we keep your data secure

We use appropriate technical and organisational measures to protect your personal data against loss, misuse and unauthorised access. While no online transmission is completely secure, we take reasonable steps to safeguard the information you provide.

13. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised “last updated” date.

14. Contact us

If you have any questions about this privacy policy, please contact:

Tamar View, Plymouth, Devon, PL5 1DJ, GB
Email: [email protected]